we care about your privacy

smilogy is committed to providing you with the best possible customer service experience and is bound by the Privacy Act 1988 (Cth) Privacy Act and the Australian Privacy Principles and related applicable laws collectively, Australian privacy laws.

The following document sets forth the Privacy Policy for the smilogy website, www.smilogy.com.au and the types of personal information we may collect from you when providing our services to you, including personal information that you may provide or disclose to us when you visit the website, communicate with us through email, text, SMS and other electronic communications; and our clinics for collecting, using, handling, maintaining, storing, protecting, and disclosing your personal information.

Please read the following information carefully to understand our policies and practices regarding your personal information and how we will handle it. If you do not agree with our policies and practices, you should not use our Website, or purchase or acquire our Services. By accessing or using our Website, you agree to the terms and conditions of this Privacy Policy.

You can review the most current version of our Privacy Policy at any time on this page.

Changes To This Privacy Policy

We reserve the right, at our sole discretion, to update, change or replace any part of this Privacy Policy by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to Privacy Policy constitutes acceptance of those changes.

Use Of Your Personal Information

We primarily collect your information in order to be able to service your requirements to the best of our ability. Types of information we may collect from you;

• name
• address
• phone number
• email address
• IP address of the computer you are using
• information about the goods or services you have ordered
• information from enquiries you have made
• communications between us
• credit card information
• age
• medical information

We will use the information provided to us for the following (but not limited to): answer any online enquiries, book in appointments, confirm appointments, reschedule appointments, conduct internal feedback calls, send internal promotional emails, SMS confirmations, respond to social media communication.

For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalised content to you while you are at this Site.

Cookies

Most commercial websites use cookies. Cookies are data that a website transfers to your browser and are stored in your hard drive, and are used to track your ongoing access to and use of the website. We may use cookies to allow us to track usage patterns and help us improve and tailor our service to you. Cookies are used to ‘remember’ when your computer or device accesses our website. Cookies are essential for the effective operation of our website and to help you interact with us online. They are also used to tailor the products and services offered and advertised to you, both on our website and elsewhere. Cookies will not identify you personally. If you would prefer not to receive cookies, you can alter your security settings on your web browser to disable cookies or to warn you when cookies are being used. However this may mean you may not be able to take advantage of all features of the website.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.

Disclosure Of Your Personal Information To External And Third Parties

We do not disclose, sell or trade any personally identifiable information to any external party. Non-identifiable information may be released to help us with marketing and other information needing to be collated. This excludes our affiliated third parties who assist us in operating and conducting our business, as well as offer third party products and services on our website. Those companies will be permitted to obtain only the information they need to deliver the service, and adhere to their own Privacy Policy.

smilogy takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your non-identifiable personal information, however takes no responsibility or liability for the content and activity of these third party websites.

smilogy reserves the right to disclose your personally identifiable information if required to do so by Australian Law Enforcement, to protect our website and its content, to protect our employees rights, protect our client’s rights and protect overall property and safety.

Collection Of Information For Adolescents

smilogy is bound and adheres to the requirements of COPPA (Children’s Online Privacy Protection Act) and we therefore do not collect information for any persons under the age of fifteen years. Our products and services, as well as our website and its content are not targeted for any persons below this age without parent or guardian consent.

How We Collect Your Personal Information

We collect personal information from you in a variety of ways, including: when you interact with us electronically or in person; when you access our website; and when we provide our services to you.

Electronic Communications

When you visit the Site or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on the Site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. If you consent to provide your mobile phone number to smilogy, we may use this information to send you marketing and transactional SMS updates about your requests, appointments and other feedback. We may also share this information with a third party to aid in sending text messages via SMS. Smilogy does not charge any users fees to send or receive text messages.

smilogy welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please don’t hesitate to contact us.